What is Unified Communications?

BT Converge Plus

Unified Communications provides you with one platform for all your people's communications needs, bringing you a range of benefits.

For example a single application on your computers shows your people whether colleagues and contacts can be reached by phone, email or instant message. It lets them quickly establish contact, review and edit documents online together, and, if necessary, bring others easily into the conversation. This avoids the time and cost of making, receiving and returning voicemails, allows flexible impromptu meetings and reduces the need for face to face meetings.

Bringing voicemail, email and fax messages all together into a single inbox helps your people stay on top of their communications. They can spend less time managing communications and more time communicating, and avoid feeling overwhelmed by messages.

Features such as these mean that Unified Communications may help reduce travel costs, speed up decision making and make your business more responsive.

How would you implement Unified Communications?

Unifying your communications involves bringing together an IP network, communication systems, servers and applications. Businesses looking to do this will be conscious of the need to migrate in a controlled way and of the need to develop a single design, implementation and support environment. BT can help Customers migrate towards Unified Communications at their own pace, and can provide peace of mind from a single design, implementation and single support environment for all elements all under a single contract.

Supporting your journey to full Unified Communications at your own speed, starting with either your network or your telephony and UC applications, whilst managing your assets and re-using your existing infrastructure where feasible.

For the IT department, BT's managed service lets you concentrate on your day job, and gives you the peace of mind that comes from a single supplier using a single design, implementation, and contract and support service.