Additional services

BT 0845

Once you've chosen a phone number with BT, you can add another service like 'Time of Day Routing' which means you can specify a certain time of day to receive incoming calls.

These additional services are designed to make using your BT number even more flexible and you can add as many services as you like.

Call Routing services

Time of Day
Routes calls to different locations according to the time of day.

Divert on Busy
Diverts calls to an alternative answering position if the main location is busy or doesn't answer.

Geographic-Based Routing
Routes calls according to where they are made.

Announcement
Issues a standard courtesy message to the caller if the call cannot be answered.

Message Link two types:

Passive
Answers calls with a recorded message.

Interactive
Automatically answers calls and allows the caller to leave a recorded message.

Each Call Routing Service costs:

Basic rate numbers (less than 5,000 minutes a year): 1p per minute (ex VAT).

Advance rate numbers (more than 5,000 minutes a year): Competitive prices are available.

Quarterly rental also applies. Prices confirmed upon request.

Call Management services

Call Management (Inbound Analyst)
A management reporting tool that allows you to analyse data from incoming calls. This is a free service if you commit to 1 million minutes of call traffic per year or a quarterly charge will apply for less than 1 million minutes per year.

Call Management (Inbound Architect)
This is a web-based portal which gives you one point of contact to access BT's reporting and call routing control products. Monitor and tune your service in near real time, so ensure the maximum numbers of calls can be delivered and answered. This is especially useful for call centres.