Frequently Asked Questions
BT Freefone 0800/0808
1. Do you have a number I can use even if my business moves location?
2. I would like a number that is completely free for my customers to call?
3. Do I need another line to have one of these numbers?
4. I really want to generate revenue when my customer calls. Do you have a number for that?
6. I'm just starting up my business and ideally don't want to pay for call charges, can I do that?
7. If I want to add a service on to my BT number, how many can I add on?
9. Do you have a number I can advertise in other Countries?
1. Do you have a number I can use even if my business moves location?
Yes, all our Telemarketing numbers are designed to be very flexible, so if your business moves or keeps moving it won't affect your calls to your business as the number you choose will go wherever your business goes. It doesn't change because it's not dependent on the area you move to like an area code such as 0121, 01444 etc.
2. I would like a number that is completely free for my customers to call
We have one number where your customer doesn't pay for the call - BT Freefone 0800/0808. This number is great for business, as it tells customers immediately that it won't cost them anything to get in touch with you.
3. Do I need another line to have one of these numbers?
No, you won't need to get another BT line to have a telemarketing number, as the number you choose will be fixed, meaning that even if your business has to move locations, the number will still remain the same. This way, customers will always be able to contact you, no matter where you are in the country or where they are.
4. I really want to generate revenue when my customer calls. Do you have a number for that?
Phone numbers - 0871 and 09** will generate revenue. With the 0871 number can even choose how much you want to pay per minute, and how much your customer will pay per minute. 09** numbers can generate the biggest amount of revenue as these numbers are charged to customers at a higher rate than a standard call, which will give you a better rate of revenue.
5. I don't want to receive all calls in one department, can I arrange to take certain calls and route others elsewhere?
Yes, once you have chosen your BT number you can add on as many Call Routing services as you want. You can choose to route calls to different locations according to the time of day and divert calls to another place where calls will be answered, if the main location is too busy.
6. I'm just starting up my business and ideally don't want to pay for call charges, can I do that?
Yes, by choosing BT 0870 or BT 0871 you won't need to pay for the calls, only your customer pays per minute for the call.
7. If I want to add a service on to my BT number, how many can I add on?
There are many different additional services you can choose from that make using your BT number even more flexible and you can add on as many on as you want. The cost per additional service will depend on how many calls your business receives a year.
8. If I choose a call rate that I want my customers to pay, do I have to pay the remainder cost of that call?
Yes, with BT 0844 you can choose how much you want to pay for the call per minute and how much your customer pays. The call cost for this 0844 number is 5p per minute, but if choose to pay 1p per minute, your caller will pay the remaining 4p per minute. If you decide to pay 2p per minute, your caller will pay the remaining 3p per minute and so on.
9. Do you have a number I can advertise in other Countries?
Yes - We have International & Universal Freefone
For 0845 numbers: Calls charged up to 4p per minute on the BT network (minimum fee 5.5p) Mobile and other network costs may vary.
For 0870 numbers: Calls charged up to 8p per minute on the BT network (minimum fee 5.5p). Mobile and other network costs may vary.
See BT Price List for further details
