Accessories & applications

Business Communications Manager

Flexibility is at the core of the BCM

BCM is a complete communication system, but if you don't want to select a specific option package, you can still tailor it to fit the needs of your business with individual extra applications.

The range of accessories includes:

BT call recording - For customers who want to record or listen to sales calls or have a legal requirement to record calls such trading company or professional services.

Voiceover on hold - Greeting callers with a bespoke voice message is a good way of creating the right impression from the start and is a marketing tool in its own right. We can handle all the details for you - working with you to develop the right script, the recording itself, engaging a professional voice-over artist and mixing music into the message if required.

External paging - Allows every handset on the system to deliver a voice-page message. The package comes with a choice of speakers to match the environment, as well as all required cabling and connections.

Door entry system - Enhance the physical security of your premises with the intercom package.

Call centre wallboard - Complementing the call centre packages, this facility gives call centre agents and managers immediate visual feedback on quality of service.

Music on hold - Our solution to the inevitable fact that sometimes you do have to put customers on hold. It provides five tracks of copyright-free music and generic courtesy announcements. We can provide a music contract service if you prefer to use copyright material.

BT dial by name - dial by name, cutting time finding numbers of important customers and suppliers.

Call accountant - Manage the cost of your communications by being able to analyse all calls and work out running costs, ROI and assist in financial planning. Call detail reporting is a feature-rich tool for monitoring your communications costs and operational efficiency with lots of flexibility to customise what's measured and how it's reported.