Faqs

How do I programme or make changes to my direct dial numbers?

1. The Target Line used for the DDI number (lines 241 to 412) has to have the last few digits of the DDI number entered in the "Received Number/Public" Number box. This is usually the last 6 digits depending on what the Public length setting is. This can be found in: Services/General Settings/DN lengths/Received length/Public length.
   
   
2. The Target Line associated with the DDI number (refer to the step above) has to be programmed on to the extension. This can be found in: Services/Terminals & sets/DN number/Line access/line assignment.
   
   
3. Callers to the DDI number will hear an engaged tone if there is a current call on the number providing the Target Line is:
   
   Only programmed to ring on one DN number
   "If busy" is set to busy,
   "Prime set" = None,
   These settings can be found in: Services/Lines/Line number/Trunk/ line data.
   
   
4. If the "If busy" box = "To prime" and the "Prime set" box has a DN number entered, the call will also ring that DN number after the amount of rings entered in the "Delayed ring transfer" box (default = 4 rings).
   This setting can be found in: Services/General Settings/Feature settings.
   
   

How do I change or create a hunt group?

To create a hunt group:

Open Business Communications Manager and click on "Configure". Then log into Unified Manager.

1. Click and open Services.
2. Click and open Telephony Services.
3. Click and open Hunt Groups.
4. Click on hunt group 01 to highlight.

The following will be displayed:

MODE can be either linear, rotary or broadcast. Linear means the first call will go to the first member each time. Rotary means the calls are shared out equally and broadcast means all the extensions will ring at the same time.

HUNT DELAY is only applicable to linear and rotary hunt groups. You need to determine how many rings before the call moves to the next extension in the hunt group, if unanswered.

IF BUSY can be busy tone, queue (which will queue the call waiting) or overflow (divert to an extension, hunt group or mailbox)

If you select overflow, you will need to click in the overflow box and enter the extension number.

You can name your hunt group in the name box (maximum of 7 characters).

1. Click and open hunt group 01 and more selections will appear.
2. Click on members to highlight and to add the extensions. Right click on your mouse and click on add. Enter the extension number and click on save. Continue with this process to add the members to the hunt group.
   
   
3. If you need to assign a line to the hunt group click on line assignment. Right click your mouse to add the line number to the hunt group, then click on save.
   
   

To change a hunt group:

Open Business Communications Manager and click on "Configure". Then log into Unified Manager.

1. Click and open Services.
2. Click and open Telephony Services.
3. Click and open Hunt Groups.
4. Click on hunt group number to highlight.
5. Click and open the hunt group and more selections will appear.
6. Click on members to highlight and to add their extensions. Right click on your mouse and click on add.
   
   Enter the extension number and click on save. Continue with this process to add the members to the hunt group.
   
   To delete a member from the hunt group, highlight the member and right click your mouse and select delete.
7. If you need to assign a line to the hunt group. Click on line assignment and right click your mouse to add the line number to the hunt group, then click save. To delete a line from the hunt group, highlight the line and right click your mouse. Select delete.

How do I reset the Voice Mail Manager or Call Pilot password?

To reset the Voice Mail Manager or Call Pilot password:
From any Programming telephone

Press Feature 985 followed by 9 then 73738767793.
Press OK then YES.

The Coordinators password is now reset to four zeros.

How do I change the line appearance or ring settings on extensions?

To change line settings on an extension.

Open Business Communications Manager and click on "Configure". Then log into Unified Manager.

1. Click and open Services.
2. Click and open Telephony Services.
3. Click and open System DNs (Terminals & Sets on BCM version 2.0 to 2.3 then go to step 5).
4. Click and open Active DNs.
5. Click on the Extension number and open the selections.
6. Click and open Line Access.
7. Click and open Line Assignment.
   All the lines assigned to the extension will appear.
8. Click and highlight the line number. It will show the appearance and ring settings for that line. Use the drop down menu to change the settings for that particular line.

To add a new line to an extension:

1. Click and highlight Line assignment.
2. Click the grey Add button above the main menu.
3. In the Add line assignment box enter the line number you wish to add and click save.
4. Click and open Line Assignment.
5. Click and highlight the new line number to change the settings for that line.

To remove a line to an extension:

1. Click and open Line Assignment.
2. Click and highlight the line number you wish to remove.
3. Click the grey Delete button above the main menu.

How do I forward calls to another extension if my extension is not answered?

Setting the system to forward calls for an unanswered telephone.

To set the system to forward calls that are not answered at a particular telephone, you must assign the number of times that an incoming call rings before the call is forwarded. Options are: 2, 3, 4, 6 and 10 rings. The default setting is 4.

Open Business Communications Manager and click on "Configure". Then log into Unified Manager.

1. Click and open Services.
2. Click and open Telephony Services.
3. Click and open System DNs (Terminals & Sets on BCM version 2.0 to 2.3 then go to step 5).
4. Click and open Active DNs.
5. Click on the Extension number and open the selections.
6. Click and open Capabilities.
7. Click and highlight call forwarding.
8. Click in the box called Fwd no answer to. Then enter the extension number to which calls are to be forwarded.
9. The Fwd no answer delay box refers to the number of rings before the call will be forwarded. Use the drop down menu to change the number of rings.

How do I change the time and date on my Business Communications Manager?

Open Business Communications Manager and click on "Configure". Then log into Unified Manager. In the main menu open "System" and highlight "Identification". You can now edit the time settings in the right hand window.

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Can I move telephones to different sockets and keep the same settings such as their DDI number?

Yes, by using the Set Relocation feature.
When activated this allows you to move any digital telephone to a new location without losing directory numbers, autodial settings, personal speed dial codes, and any programming for that telephone.

Note:
When Set relocation is activated the Business Communications Manager detects when you unplug a telephone. It gives all that specific telephone's settings to the first telephone you plug back in. If you are moving several telephones around at the same time, we suggest swapping them 2 at a time so there is no confusion as to which set was unplugged first.

To activate Set relocation:
Open Business Communications Manager and click on "Configure". Then log into Unified Manager

1. Click and open Services.
2. Click and open Telephony Services.
3. Click and open General Setting.
4. Click and highlight Feature Settings.
5. Click on the set relocation setting and change to Y or N.

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What is Unified Manager and how do I access it?

Unified Manager comes as standard on every system. It is a PC based software tool used to manage the Business Communications Manager. Unified Manager is a JAVA enabled web browser which provides a series of windows and menus which allow you to navigate through the different areas of the application and programme the system.

In order to make any changes to your BCM's programming using Unified Manager, the BCM must be connected to a PC. This can be done by a direct connection using a cross-over cable to LAN 1 or connecting the BCM LAN 1 to the local area network

Once the BCM is connected to your PC or network to use Unified Manager, you will need to have Java Virtual Machine installed on the PC you are running Unified Manager on. It must be version 5.00.3167 or above. For more information on Java Click Here.

If the BCM is connected directly to your PC with a cross-over cable, the default IP address for LAN card 1 is 10.10.10.1. So enter http://10.10.10.1:6800/ in your web browsers address bar and press enter to open Unified Manager. You should now see the Unified Manager interface as shown below. If your BCM is connected to your local network enter the IP address your company supplied to the installing BT engineer instead of 10.10.10.1.

Click on Configure. When the login screen appears enter the User ID (default = supervisor) & Password (default = visor). You should now see the BCM configuration menu.

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How do I set up a Conference call?

To set up a conference call between yourself and two other parties, one call must be an incoming call on Norstar Compact or Modular plus software version 4.

1. Make or answer the first call.
2. Put the first call on hold.
3. Make or answer the second call.
4. After the second call is connected, press Feature 3.
5. Press the line or intercom key of the first held call (not required on the M7100N telephone).
6. Press Release to end the conference call.

To put a conference on hold:
Press HOLD. The other two callers can still speak to each other.

To split a conference:
Press the line or intercom key of one caller to consult privately, while the other caller is on hold. To re-establish the conference, press Feature 3.

To disconnect one party:
Press the line or intercom key of the caller you want to disconnect, then press Release. Press the line or intercom key of the remaining caller to resume your conversation. Normally, when one person drops out of a conference, the other two remain connected. However, if the other two people are on exchange lines, they may be disconnected.

To independently hold two calls:
Press the line or intercom key of the first caller, then press HOLD. The second caller is automatically put on hold.

How do I initialise and access my Voice Mailbox?

Once a mailbox has been created, you will need to access and initialise the mailbox.

To access a Voice Mailbox:
Leave the handset down and press Feature 981.
Enter the default password 0000 and press # or OK.
Enter a new password and press # or OK.
Confirm the new password and press # or OK.
Lift the handset and record a name at the recording prompt. Press # or OK to accept the name recording.
Do not replace the handset until the name greeting has been recorded and saved successfully.

At this point your mailbox has been initialised and it's ready to start to take messages.

Please refer to Call Forward on no reply and Call Forward on busy for additional programming requirements.
Please click here for information on Call Forwarding on no answer and busy.

How do I make programming changes using a system telephone?

Telset Programming - BCM 50 "How to" Guides:

These guides are in Adobe PDF format. If you have difficulty opening the guides please download Adobe Acrobat Reader. To save the guide to your PC, right click your mouse on the link and select "Save Target As..."

How do I reboot my BCM?

This can be done from Unified Manager by clicking on the word "System" on the main menu. Then click "logoff" on the pull-down menu at the top of the screen, move down and click "reboot". Click "yes" on the popup window. The BCM will now reboot,
(DO NOT CLICK "Shutdown" as this will switch your BCM off. After a shutdown it can only be restarted by switching the power to the CCU OFF then back ON again.

Note: During a reboot your telephones will still work but all of the BCM's applications will be restarted. Therefore, applications such as voicemail will stop working until the BCM has finished rebooting. A progress bar will show the estimated time for the reboot to be completed. To access Unified Manager after a reboot you will need to restart your browser and log in again.

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How do I choose or record my mailbox greetings?

The instructions on how to set up your mailbox and record greetings are already on the support site in the BCM Documentation library.

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How do I set up and use Call pick up groups?

The Call Pickup feature allows you to pick up calls that are ringing at another telephone. Calls which are ringing on another extension can be picked up by pressing Feature 75 or a pre-programmed Group pickup button. However, you must make sure that the ringing extension is in the same Pickup group as the one trying to answer the call.

To pick up a call using an analogue or a cordless telephone the Recall & * buttons would be used instead of the Feature button, i.e. R*75

Note.
The recall setting on the phone would need to be set to TBR (timed break recall) this is usually the default. Please refer to your telephone user guide for further information.

Call Pickup Group
The BCM provides nine Pickup groups. If your telephone is a member of a Pickup group, you can pick up a call that is ringing at any telephone within your Pickup group.

Assigning a telephone to a Pickup group:

Open Business Communications Manager and click on "Configure". Then log into Unified Manager

1. Click and open Services.
2. Click and open Telephony Services.
3. Click and open System DNs. Terminals & Sets on BCM version 2.0 to 2.3 then go to step 5.
4. Click and open Active DNs.
5. Click on the Extension number and open the selections.
6. Click and highlight Capabilities.
7. Use the drop down menu selections to assign the pick group to the extension.

How do I divert my calls to another telephone number?

There are 2 ways to divert your calls to another telephone number. See notes below for details.

1. In either case the "Allow redirect" setting will have to be set to "Yes" on the DN (extension). This setting can be found in Unified Manager under Services/Telephony services/system DNs/Active set DNs/DN number/Highlight Capabilities.

Use the call forward feature 4 to forward all calls from the telephone you set to call forward on to the number you enter.
To set call forward up:
Press feature 4.
Press intercom followed by the digit used to get an outgoing line, e.g. digit 9.
Enter the number you want to call forward to.
Press HOLD or OK.
To cancel:
Press Feature #4.

2. Use line redirection Feature 84 to redirect the selected line/s on your telephone to the external number you enter.
To use this feature the line/s MUST have the line/s programmed to appear against a key on the telephone.

To set the redirect up:

Press Feature 84.
Press intercom followed by the digit used to get an outgoing line e.g digit 9.
Enter the number you want to redirect to.
Press each line button for the lines you want to redirect.
Press HOLD or OK.
To cancel :
Press feature #84.

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What version of Java Virtual Machine do I need to open Unified Manager?

You can only open Unified Manager on BCM versions 2.0 to 3.0 if your PC has Java Virtual Machine (JVM) 5.00.3167 or above installed. This used to be supplied by Microsoft but is no longer available. You will need to refer to your Company's IT Department or search on the internet for a download version of Java Virtual Machine (JVM)

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How do I program an extension number, external telephone number or Norstar Feature under a button?

Programming memory keys:

You can programme buttons (memory keys) for one-touch dialling of internal or external telephone numbers. They can also be programmed for system Features such as Speed Dial, Last Number, etc. All programming MUST be done with the Handset replaced and the terminal free of calls. To Check what a Key is currently programmed for "Key Inquiry" press Feature *0. Then press the Key.

Keys used for lines, answer or Hands-free/Mute cannot be used as autodial keys.

Autodial key Programmed for an external number.

1. Press FEATURE *1. The display briefly shows "External autodial" then "Press a key".
2. Press the key you want to programme. (This step is not necessary on the M7100 or M7100N telephone which has only one memory key.)
3. If you want this autodial key to use a particular line or line pool, select that line or line pool.
4. Enter the number. Press HOLD or OK when you are finished. The display shows "Programmed".

Autodial key Programmed for an extension number.

1. Press FEATURE *2. The display briefly shows "Internal autodial" then "Press a key".
2. Press the key you want to programme. (This step is not necessary on the M7100 or M7100N telephone which has only one memory key.) The display shows "Extn#:_".
3. Enter the number. The display shows "Programmed".

Autodial key Programmed for a System Feature.

1. Press FEATURE *3. The display briefly shows "Program Features" then "Press a key".
2. Press the key you want to programme. (This step is not necessary on the M7100 or M7100N telephone which has only one memory key.) The display shows "Feature Code".
3. Enter the Feature code, e.g. System Speed Dial = Feature 0.
4. The Display Shows "Programmed".

Note: Autodial numbers must be programmed to memory keys and not to line keys, intercom keys, the Hands-free/Mute key, or Answer keys.

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