FAQs
BT FeatureLine
Do I need any new equipment to use these great features?
You don't need any new equipment to use these great features as they are all programmed on your line from the BT exchange. What you will need to remember is to dial "9" prior to making an external call.
Why do I need to dial '9' before making an outgoing calls?
Featureline & Featureline Compact provides you with a call management system on your line. To enable these features to work, your line is connected to dedicated equipment in the BT local Telephone Exchange which requires you to dial '9' to instruct it that you wish to make an external call.
Do I need to re-programme my equipment because of dialling outgoing calls?
Yes, with Featureline & Featureline Compact you must prefix outgoing calls with a 9. If you have equipment such as phones and fax machines that memorise numbers, these will need to be reprogrammed to include the 9.
Will Featureline & Featureline Compact work with DECT cordless phones?
Yes, you can use Featureline with any recent BABT (British Approvals Board for Telecommunications) approved phone.
Can I use the same line for Featureline and Broadband?
If you have standard Featureline and the line is part of a Hunt Group, you cannot use it for Broadband.
Would Featureline affect my burglar alarm?
It may do. If your line is used by a burglar alarm, we do not recommend converting it to Featureline.
Where do I find out how to make the features work?
We will send you a user guide when you order the service (you can also download a copy below). You set up the features using your phone keypad.
Featureline Compact User Guide (295KB, PDF)
Featureline User Guide (272KB, PDF)
Are any phone-service features incompatible with Featureline?
Yes, the following are incompatible with Featureline: Call Sign, Choose to Refuse, BT Answer 1571, and Anonymous Call Rejection.
Can I have call minder with Featureline?
Yes. You will find instructions on activating call minder in your user guide.
What are the benefits of Direct Debit?
It saves time and is convenient. It means that your BT bill is one less thing to worry about. If you choose to pay by Direct Debit, BT will give you up to ten days from the time you receive your bill before processing the Direct Debit payment. This gives you plenty of time to ask questions, and we'll tell you on the bill when the amount will be taken from your account. There is also a Direct Debit Guarantee which protects you and your money. If any error is made by BT, your bank or building society, you are guaranteed a full and immediate refund from your branch of the amount paid.
What are the other benefits of registering for Direct Debit?
By registering for Direct Debit or Monthly Payment Plan you'll also get access to BT online billing. With BT's online billing you can monitor your account 24/7, check previous statements and keep updated with our daily itemised call costs, all at the click of a button. So not only will you reduce your costs when you switch, you'll be in even more control of your bills too.
